Telecommunications Consumer Experience Research 2019
The ACMA requires two quantitative surveys – one of households and a second of small and medium-sized businesses using telecommunication services in Australia. The ACMA is keen to ensure the survey meets the research objectives and allows for future tracking. In the event that the final questionnaires utilise questions from previous ACMA studies (a source for all questions will be noted in the questionnaires), comparison with previous published studies may be warranted.
The services required are outlined in this document, but the ACMA also welcomes recommendations for ensuring the most rigorous methodology with a robust sample design that meet the objectives noted. The ACMA is also keen to ensure maximum value for money is obtained.